Jessica Griffiths
Articulate Storyline/Articulate Rise
Handling Customer Issues
Articulate Rise with Storyline & Vyond Integrations
Project Summary
This course was designed to equip customer service representatives with the skills needed to handle difficult customer interactions professionally and effectively. It focuses on key areas such as active listening, de-escalation techniques, clear communication, and problem-solving strategies.
​
I built the course in Articulate Rise, incorporating custom videos and GIFs created in Vyond to visually reinforce the content. To deepen engagement, I developed an interactive scenario in Articulate Storyline where learners step into the role of a customer service agent. They are given multiple response options throughout a simulated call, allowing them to shape the outcome, ultimately leading to either a satisfied or unsatisfied customer. This choose-your-path experience encourages critical thinking and gives learners a safe space to practice handling real-world situations.
​
Project Summary
This training was created to help Whole Foods Market Taproom team members learn how to use the Order Management Tablet system effectively. The course walks both kitchen and front-of-house staff through how to receive, track, and complete customer orders using the tablet interface.
​
I built the course using Articulate Rise and created supporting instructional videos in Vyond, featuring a team member character narrated by me. To provide a realistic, hands-on experience, I developed an interactive tablet simulation in Articulate Storyline. Learners are able to explore the interface, manage orders, and follow the full process from entry to completion, helping them feel confident before using the tool in a live setting.
​
Order Management System Tap Room Training
(Audio Narrated by Jessica Griffiths)
Articulate Rise with Storyline Integrations
Wet Wall Team Member Training
Project Summary
This training was designed to guide produce team members through their responsibilities on the wet wall. The course covers essential tasks such as stocking, cleaning, rotation, and maintaining food safety standards to ensure freshness and quality.
​
I developed the training using Articulate Rise and enhanced it with Vyond videos to visually demonstrate key procedures. These videos walk team members step by step through tasks, highlighting best practices in a clear and engaging way. Learners are empowered to understand their role fully, build confidence, and uphold high produce department standards before applying these responsibilities in their daily workflow.
Articulate Rise/Vyond